Tucuvi is the global leader in clinical Conversational AI in healthcare.

Our mission is to enable efficient and effective care for all, starting with AI-led phone consultations that augment care teams' capacity. Our safe and medical-grade AI autonomously conducts low-risk clinical calls, inbound and outbound, streamlining caseload, augmenting patient reach, and improving patient outcomes.

In Europe, our product, an AI Care management platform powered by an AI Clinical Agent named LOLA, is CE-marked as a SaMD (Software as a Medical Device).

Our enterprise-grade technology is implemented in +50 care settings, improving tens of thousands of patients' lives in more than 40 different care pathways. We partner with leading healthcare systems to transform patient care and augment healthcare professionals’ capacities.

🎬 Click here if you want to see more about Tucuvi.

🧑‍⚕️ If you want to see our impact on people's lives, click here.

CONTEXT

We’re at a pivotal moment in our journey 🚀. Our SaMD product has already proven its value in transforming healthcare, and we’re growing fast in both impact and complexity.

As we expand internationally and deepen our integrations across clinical environments, design is becoming increasingly strategic: our solutions need to be understood at a glance, used effortlessly, and inspire trust from the very first click. That’s where you come in.

We’re looking for someone to lead the user experience design function. Your mission within the team will be to take full ownership of this area of the product. You’ll have the opportunity to lay the foundations, define the vision, and lead everything that comes next. From improving what already exists to imagining what hasn’t yet been built. This will be your space to think, create, and grow.

You’ll join a multidisciplinary team that truly believes design can make technology feel more human, and in healthcare, that matters more than ever.

WHAT YOU’LL DO

You’ll lead UX design, collaborating closely with cross-functional teams including Product, Engineering, Clinical and Marketing to create consistent, user-centric experiences across our platform. You’ll take ownership of our design system, improve usability across key journeys, and support product marketing through impactful visuals and engaging multimedia content.

What to expect during your first months with us

During your first month:

We’ll make sure your first weeks are purposeful and energizing. You’ll dive deep into our mission, explore how Tucuvi Health Manager (THM) is transforming care delivery, and get to know the people who rely on us every day: healthcare professionals across multiple settings and specialties.

You’ll meet the teams you’ll be working closely with, gain a clear view of our current product and user journeys, and begin auditing the existing design system. From there, you’ll start spotting opportunities to simplify, improve, and elevate the experience.

From day one, you’ll be a key part of the mission and we’ll count on you to start shaping what great UX looks like ⚡️.

By the end of month three:

You’ll have delivered your first contributions to the design system, laying the groundwork for consistency and scale as we grow. You’ll also have worked on UX improvements based on your initial audits and feedback from the team and users.

Importantly, you’ll start collaborating on new product features, working from early exploration through to first prototypes. In parallel, you’ll support product marketing by creating visuals and multimedia content that strengthen our brand and help explain our value to the world.

After three months:

By this point, you’ll feel right at home: you’ll have a deep understanding of Tucuvi’s context and know how to drive meaningful impact through design. You’ll lead the creation of new features end to end: from ideation to launch, and continue evolving our design system with a strong focus on scalability, clarity, and consistency.

Your work will have a direct impact on user experience, trust in the platform, and adoption by clinical teams.

And of course, by now, you’ll be a key voice in how we shape the product experience at Tucuvi. Welcome aboard! 🤩

RESPONSIBILITIES

Here you have an overview of your main challenges and key responsibilities:

• Take ownership of our design system, ensuring it remains scalable, consistent, and aligned with the evolution of our product and brand.
• Lead the end-to-end user experience design process, always prioritizing simplicity, usability, and clarity in every interaction.
• Collaborate closely with Product, Engineering, Clinical, and Marketing teams to translate complex workflows into intuitive, human-centered solutions.
• Support Product Marketing by creating high-impact visual assets, including infographics, product visuals, and video content which bring our story to life.
• Champion an AI-first mindset, not only by embedding advanced AI into elegant interfaces, but also by exploring how AI can streamline your own design workflows.
• Actively contribute to the product vision through user research, feedback analysis, and continuous iteration always looking for new ways to improve and innovate.

WITH WHOM YOU WILL WORK

Meet part of the team you’ll be working more closely to achieve your goals:

• Marcos Rubio (CTO)
• Elena Pavía (Product Manager)
• David Alonso (Marketing Director)

REQUIREMENTS

Here you have the list of must-have knowledge/experience we’ll be talking to you during the selection process:

• Demonstrated experience building and evolving design systems that scale across teams and products while maintaining visual and functional consistency.
• Proven ability to lead end-to-end UX design processes, from user research and ideation to high-fidelity prototypes and final delivery.
• Strong collaboration skills working closely with Product, Engineering, Clinical, and Marketing teams to design intuitive, user-centered solutions.
• Experience supporting product marketing through high-impact visual content, including product visuals, infographics, and video-based assets.
• Ability to embrace and apply an AI-first mindset, designing interfaces for AI-powered tools and experimenting with AI to enhance your own workflows.
• Comfort translating complex user needs into clear and purposeful product experiences through iteration and continuous feedback.
• Fluent in both Spanish and English.

Bonus:

• Previous experience designing for AI-driven products, SaaS platforms, or healthcare/regulated environments.
• Experience working in fast-paced, mission-driven product teams with a strong focus on measurable impact.

WHAT WE OFFER

• 💰 Fix and variable salaryWe also have flexible benefits through Cobee (ticket restaurant, transport, nursery...).
• 🌍 Remote work in an async environment.
• 🕓 Flexible working hours.
• 💃 Teambuildings three time per year.
• 🏖️ 23 days per year + your birthday + 6 local and regional holidays added to your calendar (so we can choose when to enjoy them)
• 🧑‍🏫 Budget for training and personal development.
• 💻 A laptop (Mac or Linux) + the equipment that you need (screen…)
• 🛫 & last but not least, the possibility to join a team of good and ambitious people where you can create a real impact on people's lives.

Wanna know more ⁉️ Are you interested in the position but you don’t meet all the requirements ⁉️ Get in touch with us:Sofia NikolaevaPeople & Culture Associate[email protected]